Terms & Conditions

The following Terms and Conditions govern your use of our website accessed through PipkinandBella.co.uk and any orders you place through the Website e.g dog harness and lead, shampoo bar etc. Read the Terms and Conditions carefully as they affect your liabilities under the law. Using the Website, you are deemed to accept the Terms and Conditions and, before proceeding with an order, you will be required to show that you have read and understood them.

Ownership and Intellectual Property (IP)

The Website is owned and operated by Deimhinneach Toraidhean Ltd, a company registered in Scotland under company number SC630617. Our registered office is 41 Meadowpark Crescent, Bathgate. West Lothian. Scotland EH48 2SX. The copyright and IP rights and any and/or all the material on the Website are either owned by us or are included with the permission of the owner of the rights. Copying of any material is not permitted. You may not include a links to the Website.

Account Details

If you use the Website, you are responsible for maintaining the confidentiality of your account details and your password and restricting access to prevent unauthorised access. You agree to accept responsibility for all activities that occur under your account. Your password should be kept confidential and secure and should inform us immediately if you have any reason to believe that your password is no longer confidential. You must ensure that the details provided by you on registration at the Website or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. 

We take every care to make sure that the information on the Website is accurate and complete. You are advised to verify the accuracy of any information before relying on it. Due to the nature of the Internet, errors, interruptions, and delays may occur in the service at any time. We do not accept any liability arising from any inaccuracy or omission in any and/or all the information provided on the Website or interruption in availability. If a fault occurs in the service of the Website, you should report it to ourselves. Your access to the Website may be occasionally restricted to allow for repairs, maintenance.
Competitions & Offers

From time to time, we may include competitions or offers on the Website. Each competition or offer shall be subject to its own express terms and each offer subject to availability.
Your Website Limits

You may not use the Website for breaching any laws concerning the use of public telecommunications networks; interfering or disrupting networks or websites connected to the Website; or making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.

Right to suspend or cancel your registration

We may suspend or cancel your registration to the Website immediately or restrict or prevent your access to the Website at our reasonable discretion if you breach any of your obligations under these Terms and Conditions. You can cancel this agreement at any time after giving us prior notice in writing. If you do so, you must stop using the Website. The suspension or cancellation of your registration to the Website and/or your right to access and/or use the Website shall not affect either party's rights or liabilities.

All orders placed through the Website will be subject to our acceptance of the order. When you submit an order to us on the Website, you will receive an email from us acknowledging your order. You should check this email for accuracy and let us know immediately if there are any errors. Please note that the email does not mean that your order has been accepted. Where you have used a promotional code to obtain a discount off the price of your order, acceptance of this order is subject to our verifying that the code has been issued to you personally and that you have complied with all the terms of the offer and qualify for the promotional code. If the code has not been issued to you for your personal use, or you do not qualify for the promotion, the price of the order will be adjusted notwithstanding any email confirmation which you receive. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Price, Processing Orders and Payments

The price of any goods will be as quoted on the Website, except in cases of obvious error, in the event of obvious inaccuracies in the prices quoted on the Website, we reserve the right not to fulfil and/or to cancel any orders placed by you in reliance on the inaccurate prices. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation. Payment for all goods, either by credit card, debit card, Paypal, Clearpay or Klarna will be taken at the time we receive your order once stock availability. Any payment made to us will be refunded if we do not accept your order. Whilst it is our intention to keep the Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information.

Refer to to payment provider for additional terms & conditions regarding payments made via that provider including but not limited to ~ interest rates, payment options, terms of use and financial regulatory status.


Your order will be fulfilled by the delivery date set out in the email, unless there are exceptional circumstances such as a Force Majeure Event.

Consumer Rights

You may cancel any Contract between us at any time within 28 days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refunds policy set out in below.  This is in addition to your statutory rights.  If you are unhappy with the goods you have received or do not believe that they reflect those you Contracted with us for then please contact us immediately as we have a duty to ensure you receive the goods you contracted with us for. To cancel any Contract between us, you must immediately contact us and return the goods to us in accordance with the Refunds Policy below.

Returns / Refunds

Please ensure that you return goods to us within 14 days of your cancellation of the Contract. This does not affect your statutory rights where the goods are faulty or not as described.


Not Defective: When you return a product to us and where the goods are not defective, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day that we receive the goods in question back from you. In this case, we will refund the price of the goods in full but not the cost of delivery to you nor the costs you incur in returning the item to us.

Defective: When you return a product to us and where you claim that the goods are defective, we will examine the returned goods and will notify you of your refund by either post, telephone, or email within a reasonable period. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective goods.  Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. 

Personalised, Custom Made or Made to Measure: We are unable to offer a refund on personalised, custom made or made-to measure goods made to your specification (such as pet id tags) unless the goods are defective. If you claim the goods are defective, we will examine the goods, confirmed if defective and apply the process above. Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.


We warrant to you that any goods purchased from us though the Website are of satisfactory quality and reasonably fit for the purposes for which products of such kind are commonly supplied. Nothing in these Terms and Conditions shall exclude or restrict our liability for death or personal injury caused by our negligence; under the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. Nothing in these Terms shall exclude or limit Deimhinneach Toraidhean Ltd liability for losses which may not be lawfully excluded or limited by applicable law. Deimhinneach Toraidhean Ltd shall not be liable for any loss, claim, damage, nor any indirect, special, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of (a) the use of, or inability to use, this site or content found in this site, or (b) the unauthorised access to or alteration of your transmissions or data, even if Deimhinneach Toraidhean Ltd have been advised of the possibility of such damages unless resulting from the gross negligence or intentional actions of Deimhinneach Toraidhean Ltd.

e-Gift Cards

Pipkin and Bella e-Gift Cards can only be used for purchased from Pipkin and Bella within the UK.  You can purchase one e-gift card per order and load between £5 and £200.  It is not re-loadable, and once purchased cannot be topped up nor can a part refund be given if you change your mind. The e-gift card will be sent by email and will de delivered to the email address that you specify during the purchase.  You can use the e-gift card for full or part-payments towards any items sold online at Pipkin and Bella while the e-gift card is valid.  No interest is paid on card balances.  

You can check the balance by emailing contact@pipkinandbella.co.uk  The e-gift card is valid for 24 months from the date of purchase.  You will not be able to use your e-gift card after the expiry date and any remaining balances will be lost.  Please treat the e-gift card as you would cash and ensure it is kept safe until you need it.  Deimhinneach Toraidhean Ltd trading as Pipkin and Bella cannot be held liable for lost or stolen e-gift cards or any credit amounts on those cards.  We don't offer cash or credit in place of any remaining balance on a lost or stolen e-gift card.  If you do not redeem the entire value of the e-gift card in a transaction the balance will remain on the e-gift card until it is used again or expires.  we don't give credit nor exchange the balance for cash.  E-gift cards are issued by WIX Stores on behalf of Pipkin and Bella.

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, inclement weather, including storms, flood, earthquake, subsidence, epidemic or other natural disaster; inability of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; or systems affected as a result of computer hacking or virus; the acts, decrees, legislation, regulations or restrictions of any government; Our performance under any Contract between us is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will endeavour to bring the Force Majeure Event to a close or to find a solution by which our obligations under any Contract between us may be performed despite the Force Majeure Event.


We reserve the right to change these terms & conditions and any time.

These terms and conditions are governed by the laws of Scotland.